Dominion Energy supplies electricity in Charlottesville. Report an outage or downed line at 866-366-4357 and check the Dominion outage map.

Last checked Oct. 18, 2026. Facts on this page come from Dominion Energy’s Report Outage or Emergency page, the City of Charlottesville’s Utilities and Gas Safety pages, a Sept. 11 city release and Central Virginia Electric Cooperative.

Charlottesville’s electricity comes from Dominion Energy. If your power goes out, report it to Dominion at 866-366-4357 or on its outage map; the city does not restore electric service. The city does run its own natural gas, water and sewer utilities, so a gas leak or water main break goes to Charlottesville Utilities instead.

Who to call

  • Power outage or downed line: Dominion Energy, 866-366-4357, any hour
  • Outage map: outagemap.dominionenergy.com
  • Gas leak, water main break, sewer overflow: Charlottesville Utilities, 434-293-9164, 24 hours
  • Danger to life: 911

Reporting an outage

  1. Check the Dominion outage map. Dominion says it updates in near real time and shows restoration efforts and estimated restoration times.
  2. If your outage is not shown, report it by calling 866-366-4357. Dominion also offers a mobile app for managing your account.

Dominion also has pages for streetlight outages, which you report separately, and for planned outages, which it schedules for maintenance.

Downed lines

Dominion’s instruction is simple: stay away and do not touch. Keep at least 30 feet from any downed line and call 866-366-4357 with the location. Call 911 if someone is hurt or a line is on a car or house.

Gas, water and sewer: the city’s own utilities

Charlottesville Utilities serves more than 19,500 gas accounts and more than 14,250 water and sewer accounts, according to the city. During a storm:

  • Smell gas? Leave right away without trying to find the leak, and call 434-293-9164 or 911 from outside. Signs of a leak include a rotten-egg odor, a hissing sound, blowing dirt or bubbling water.
  • Carbon monoxide alarm? Leave the house and call Charlottesville Gas from a neighbor’s or a cellphone. The city recommends CO detectors in every home with gas appliances.
  • Water main break or sewer overflow: same 24-hour number, 434-293-9164.
  • Billing questions: Utility Billing, 434-970-3211, 8 a.m. to 4:45 p.m. by phone.

Help with heating and utility bills

The city takes part in two programs that help with gas heating bills:

  • Virginia Energy Assistance Program: state help with heating costs for eligible households, whatever the fuel. Income and resource rules come from the Department of Social Services.
  • Charlottesville Gas Assistance Program (GAP): city help for people heating with natural gas who are in financial need but do not qualify for state fuel assistance, or whose state allotment has run out. Applicants document a hardship, such as unpaid leave from work, unemployment benefits or medical bills. See the GAP page.
  • Water and Wastewater Assistance Programs: help with water and sewer bills for eligible households. See the water assistance page.

Ask Utility Billing at 434-970-3211 about eligibility for any of them.

Outside the city

Some homes in Albemarle County are served by Central Virginia Electric Cooperative, not Dominion. If your bill comes from the co-op, report outages at 800-367-2832 or on the CVEC outage map.

Dominion and the city

On Sept. 11, the city said it is joining the State Corporation Commission’s review of the proposed Dominion Energy/NextEra merger as a respondent. The city said it will press for fair rates, reliable service and progress on its climate goals, and will raise concerns about utility poles that block sidewalks and about updating Dominion’s franchise agreements for city rights-of-way.

Before the next storm

  • Save Dominion’s number, 866-366-4357, and the city utilities emergency line, 434-293-9164, in your phone.
  • Sign up for National Weather Service alerts for the Charlottesville area; forecasts come from the National Weather Service Baltimore/Washington office in Sterling, Virginia.

What this means for you

  • Lights out: call Dominion or use its map, not the city.
  • Gas smell or water gushing: call the city’s 24-hour line.
  • Line down: 30 feet back, then call.

Related guides: who to call at City Hall, moving to Charlottesville and trash and recycling.

Frequently asked questions

Who do I call for a power outage in Charlottesville?

Dominion Energy, the city’s electric utility, at 866-366-4357. You can also report and track outages on Dominion’s outage map or in its mobile app.

Where is the Dominion Energy outage map?

At outagemap.dominionenergy.com, linked from Dominion’s Report Outage or Emergency page. It shows affected areas and estimated restoration times.

What should I do if I see a downed power line in Charlottesville?

Stay at least 30 feet away, do not touch it, and call Dominion Energy at 866-366-4357. If anyone is in danger, call 911.

Who do I call about a gas leak during a storm in Charlottesville?

Charlottesville Utilities runs the city’s natural gas system. Leave the area and call its 24-hour emergency line, 434-293-9164, or 911.